専門的な仕事に直接必要な専門知識などはハードスキルと呼ばれるのに対して、対人関係をうまくやるとか、部署間の調整能力といったことは、ソフトスキルと呼ばれます。人間力といってもいいでしょう。ソフトスキルといえば一番重要なのは対人能力 interpersonal skills, people management skillsだと思います。
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